Discovery First
I start with the people who have the problem: interviews before features, so the scope rests on what users actually do.
MonX · IT teams
“We hear about incidents from customers first.”
Pain pointRehab game · Clinics
“The old device only plays a sound as a reward.”
Pain pointAchievables · HR
“Every CV says the same thing.”
Pain pointAppWorks · Clients
“We'd rather the agency ran the CMS for us.”
InsightYettel case · Users
“I always paid on time and never got a benefit.”
InsightTop Eleven case · Players
“Too many offers feel pay-to-win.”
Pain pointMonX · IT teams
“We hear about incidents from customers first.”
Pain pointRehab game · Clinics
“The old device only plays a sound as a reward.”
Pain pointAchievables · HR
“Every CV says the same thing.”
Pain pointAppWorks · Clients
“We'd rather the agency ran the CMS for us.”
InsightYettel case · Users
“I always paid on time and never got a benefit.”
InsightTop Eleven case · Players
“Too many offers feel pay-to-win.”
Pain point


